Privacy Policy

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information: Name, billing address, shipping address, payment information (including credit card numbers or other accepted payment methods), email address, and phone number.
Customer Support Information: Any additional information you choose to provide when contacting our customer service team.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Specifically, we use this information to:

Fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Screen our orders for potential risk or fraud.
Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Suppliers and Order Fulfillment: Because Havenly operates as a dropshipping store, your shipping address, name, and phone number will be shared with our trusted third-party product suppliers and fulfillment partners to package and ship your order directly to you.
Payment Processors: We share your payment data with secure payment gateways (such as Stripe or PayPal) to process payments.
Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising & Tracking

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes tracking cookies used by platforms like Google Analytics, Meta (Facebook) Pixel, or TikTok Pixel.

You can opt out of targeted advertising by visiting the settings pages of the respective platforms (e.g., Facebook Ad Settings, Google Ad Settings).

5. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request that your personal information be corrected, updated, or erased.
The right to object to or restrict certain processing of your data.

If you would like to exercise these rights, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.